In this section you can find some useful answers to the most frequently asked questions, if you have further doubts or problems of any kind do not hesitate to contact our customer support by writing to the email fluzeainternational@gmail.com

Shipping

We offer shipping to North America and European Union countries

Delivery times

Please allow 1-3 business days for your order to be processed. Once your order has been shipped, you can track it by going to our "Track Your Order" section. Please note the estimated delivery times.

Estimated shipping time: 7-12 business days

For more information, visit our "Shipping and Delivery" section.

Returns and Refunds

Our policy offers a 30-day money back guarantee
To be eligible for a return, the item must be undamaged and in the same condition that you received it. It must also be in its original packaging.
Please note that customers are responsible for return shipping costs.
For exchanges, we will only replace items if they are defective or damaged.
For more information, please visit our "Returns and Refunds Policy" section.

What to do if I haven't received my order

If you have not received your order within the estimated delivery time of 7-13 business days, please contact customer service at: fluzeainternational@gmail.com with your order number. We will review the status of your shipment and order and provide you with an update as soon as possible. We apologize for any inconvenience this may have caused and appreciate your patience.

Can I change my order if I make a mistake during checkout?

If you need to make changes to your order, please contact us as soon as possible at: fluzeainternational@gmail.com with your order number and the changes you would like to make. If your order has not yet been processed, we will do our best to accommodate your request. If your order has already been processed or shipped, we may not be able to make changes, but we will work with you to find a suitable solution.

 

What to do if I received a damaged or defective product

We apologize for any inconvenience caused by receiving a damaged or defective item. Please send us a photo of the item along with your order number to: fluzeainternational@gmail.com We will investigate the issue and process a replacement or refund as quickly as possible.

Thank you for your understanding and patience.